Reboot Media Ltd (Detect 2) reserves the right to charge customers a holding fee for items that are not collected in the time frame specified by the engineer. After 30 days the items may be destroyed or sold on to cover costs. This does not apply to storage devices such as hard drives, flash drives or similar. To comply with Data Protection, we reserve the right to destroy any data containing devices that are not collected within 14 calendar days without exception, unless specified directly in writing by the customer.
Customers agree prior to any work consisting of diagnostic tests, repairs or services
offered by Reboot Media Ltd (Detect 2) that you will make adequate backup of any data held on any hard
drive(s) device(s) Computers or laptops. Detect 2 will not be held liable under any
circumstances for any loss of data however small or large in size.
also applies after a repair, service of any desktop computer or portable Laptop,
once a repair or computer has been serviced it is the customers responsibility to
make sure that you adequately backup your data.
Detect 2 will not be liable if
you encounter any software issues, hardware failure or data loss after returning
your computer or laptop to you.
Customers are responsible for providing any recovery
discs or software with relevant authentic product licence codes from the manufacturer,
Reboot Media Ltd (Detect 2) has the right to refuse services if it is believed that any software is
deemed to be counterfeit.
If no discs or product licence codes are provided then it
will be the customer’s responsibility to install these products, any software other
then windows operating systems will be charged for unless this is previously agreed
or comes part of a service provided by Reboot Media Ltd (Detect 2).
Prices listed for services on this website can be subject to change at any time.
Reboot Media Ltd (Detect 2) endeavour to retain it’s service costs as low as possible so customers continue
to receive great value for money.
Reboot Media Ltd (Detect 2) upholds the right to refuse and honour
any typing errors for service prices listed on this website.
Prices for services listed
on the website will exclude any costs for software or hardware, these will be extra
and we aim to source software and hardware at cost price to the customer, the aim
is not to make profit on these items in order to keep prices as low as possible.
on location Detect 2 may charge customers a call out fee if on arrival there is no
problem with the computer or laptop and it works, this fee is to cover our time and
travel to you, the standard fee for this is £20 which will need to be paid on leaving
the customers property. The fee is at the engineers discretion.
If customers wish
to cancel an appointment for a repair service or work at customer’s homes then a
24 hour notice period must be given, this is preferred to be given by calling us
as we might not always be in a position to receive emails.
Detect 2 offer a collection
and delivery service to make life easier for our customers. A collection and delivery charge may be
applied which covers all returns and all collections. This will always be made clear before any collection
or delivery is attempted. The service applies to a 20 mile radius of Colchester.
Customers will be informed of any diagnostic tests that need to be undertaken away from your
home, diagnostic tests can take some time to complete and can be several hours. Customers
will not pay an hourly rate for this as the prices are at fixed rates and not by
the hour, it is not always possible to do these kind of tests in customers’ homes
and this is why we sometimes need to take a computer or laptop away.
If a diagnostic
test reveals that the computer has faulty hardware you will be advised of the total
cost including the cost of fixing the fault which is listed as a fixed rate repair
on the website and the cost of the parts needed.
If the customer decides on not paying
the quoted repair costs then we believe that this is the customers decision and not
that of Reboot Media Ltd (Detect 2).
You agree that Reboot Media Ltd (Detect 2) shall not be liable for any and all losses, (including loss
of data) damages, costs, claims and other liabilities which arise as a result of
any delay or interruption in, or any non-delivery, or missed delivery or failure
of the Equipment and/or Services due to circumstances beyond our or any of our suppliers'
reasonable control (including, but not limited to, fire, lightning, explosion, war,
riot, disorder, flood, industrial dispute, sabotage, weather conditions, acts of
god, local or central Government or other competent authorities).
Warranty for repairs are listed on your invoice or receipt, warranty for parts i.e.
Laptop screens, hard drives, memory etc are held with Reboot Media Ltd (Detect 2)'s suppliers or directly
with the manufacturer.
Reboot Media Ltd (Detect 2) offer a 3 month warranty on all custom builds and customised laptops which protects against manufacture faults and defects. This does not include misuse or software related problems. The warranty can be extended depneding on the build.
Reboot Media Ltd (Detect 2) are not liable for any postage or collections costs incurred for
the returning of faulty items, the customer must pay any postage or collection costs for the item or items
to be inspected by the supplier / manufacturer.
Once the items have been inspected
and they are deemed to be a manufacturing fault then Computer Repair & Care will
fit the replacement parts at no additional charge, postage costs incurred and paid
for by Reboot Media Ltd (Detect 2) will be payable on return of the customers computer or laptop.
any items are tested and found to be caused by neglect, damage, modification or fluid
damage the customer will be liable for any postage costs to send the items to the
suppliers or manufactures and also return postage back to Reboot Media Ltd (Detect 2). Reboot Media Ltd (Detect 2) will
also charge a standard £30 fee, and also any costs related to replacing the items
with a new replacement if you decide to repair your computer or laptop.
are not covered under warranty and are non returnable and non refundable, customers
must contact the software vendor for support related to these products to resolve
Reboot Media Ltd (Detect 2) do not offer on-going support with Microsoft windows installations,
reinstallations after a computer or laptop repair. However we do offer support to
customers on a pay per incident basis which can be by way of remote support or a
call out to your home or business. This will be charged at a standard fee and will
be confirmed before proceeding with support.
Reboot Media Ltd (Detect 2) will not be held liable for
any loss of data that belongs to customers, we advise all customers to backup their
data prior to services if possible and also after a computer or laptop repair or
service, accidents can happen with such devices as hard drives as they can fail at
any point in time due to being electronic and having moving parts internally, services
or repairs are therefore agreed on the basis that we will not be held liable or responsible
for such loss.
Any money owed to Reboot Media Ltd (Detect 2) must be paid before returning your laptop
or computer or on return by the accepted payment terms within these terms & conditions.
Deposit Payment / Custom Built Computers
Customers will be required to pay a 60% deposit payment for custom built computers,
this payment is taken after the customer has agreed to the quoted prices for computer
hardware / software and services related to the proposed order of goods and services
provided by Reboot Media Ltd (Detect 2).
Deposit payments are
non-refundable if the customer cancels an order.
Customers are also obliged to pay
a minimum of 60% towards the cost of goods prior to ordering any computer components
/ software, this payment is only accepted via bank transfer, or cleared cheque, remaining
balances will be due before the release of any related goods ordered.
of a custom built computer after goods have been ordered through suppliers will incur
return postage costs held liable by the customer, restocking fee's subject to suppliers
terms at 25% and also loss of initial deposit.
Customer Payment Options
Customers of Reboot Media Ltd (Detect 2) agree to pay all fees for services, repairs, software or hardware
as agreed previously by phone, email or in person.
Within reason the company can request
a deposit payment in advance for ordering software or hardware to complete your service
requirements, this can be a contributing payment of 50% of the total costs for such
items, if an order or service is cancelled then any postage costs or return postage
costs, restocking fees from suppliers will be deducted from the 50% fee paid.
agree to pay any final payment for services or goods obtained from Reboot Media Ltd (Detect 2) in full
before or on return of your computer / Laptop.
Payments accepted are;
o Cash on delivery
o Bank transfer - Payment must clear before computer / Laptop is returned
Payments not accepted;
o Cheques - only for business customers on contract terms
o Postal orders
o Foreign currency
o No card payments unless through PayPal - fees for credit cards or payments to
be paid by customer
Goods in trust
What does goods in trust mean? goods in trust means customers equipment that are
held in our care at our business premises.
Customers items i.e. computer or laptop
that Computer & Care do not own but are ' goods in trust ' to us, these items are
insured whilst in our care for any damage or loss out of our control. This is really
important as there are lots of people who work in this industry from home but have
not thought to get relevant business insurance policies to cover any unexpected disaster’s
whilst they have your computer or laptop.
As a business we also have the relevant
public liability insurance that business owners have.
These terms & conditions can
be changed at any time without notice.
These terms & conditions are copyright protected,
any copying to other websites will result in the website being reported to Google
© 2019 Terms & conditions